Google Review Replies for Physiotherapy Clinics
Stop writing review replies by hand or letting them sit unanswered. We build a system that monitors new Google reviews and drafts a professional reply for each one, thanking positive reviewers and addressing negative ones, then sends it to you to approve before it posts. Built for physiotherapy clinics in Singapore, with setup from S$5,000 to S$15,000.
What it costs
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Automation setup fee: S$5,000 to S$15,000
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Monthly retainer: S$200 to S$500 per month
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For comparison, self-serve whatsapp AI platforms: S$80 to S$270 per month (SleekFlow, WATI, and respond.io self-serve AI agents.)
What it replaces
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Google Review Replies replaces writing review replies by hand or ignoring them.
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For scale, front desk receptionist salary runs S$2,400 to S$2,800 per month.
Which Singapore rules apply
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PDPA enforcement in practice. Recent PDPC fines on smaller companies run S$3,000 to S$17,500. The 10% of turnover penalty cap applies only above S$10M turnover. The Data Protection Essentials programme subsidises a setup plus one-year retainer offer.
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Do Not Call rules for WhatsApp marketing. The Do Not Call registry covers WhatsApp marketing to Singapore numbers. Consent is required before sending marketing messages on push channels.
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MOH advertising rules for licensed clinics. Under the Healthcare Services (Advertisement) Regulations 2021, a licensed clinic cannot send marketing by WhatsApp, SMS, or Messenger without prior written consent, and adverts cannot carry discounts, promotions, or urgency. Soliciting patient reviews is effectively barred for doctors.
Why physiotherapy clinics need this
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WhatsApp front desk overload
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After hours appointment enquiries
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Asking patients for reviews
How it works
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Runs on n8n, Google Business Profile API, Claude API, Telegram.
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Monitors new Google reviews and drafts a professional reply, thanking positive reviewers and addressing negative ones, sent to the owner to approve before posting.
Questions Singapore owners ask
Can I use a government grant to pay for this?
Usually not, and we will tell you straight. Most custom automation work is not grant subsidised. The Productivity Solutions Grant (PSG) only funds pre-approved packaged solutions, and a custom build like this is not one of them. The Enterprise Development Grant (EDG) can fit larger qualifying projects, but only with EnterpriseSG approval, and it rarely fits work at this size. From the second half of 2026 these schemes consolidate into a single EDGE grant. If a project does qualify, we will say so and help you apply. If it does not, we will not pretend otherwise.
Will I pay GST on the project?
It depends on the vendor. A vendor that is not GST-registered adds no GST. A GST-registered vendor adds 9%; a GST-registered client claims that back from IRAS, while a non-registered client absorbs it.
How is pricing structured?
A one-time setup fee plus a monthly retainer. The retainer covers ongoing data pulls, template tweaks, and new conditions as the business changes.