HR Policy Chatbot for Physiotherapy Clinics

Your physiotherapy clinic staff stop asking the boss about leave and claims. A Telegram bot answers their questions on remaining MC or dental claim limits, pulling straight from your HR policy document. Setup runs S$5,000 to S$15,000, within the documented Singapore SME pricing bands.

What it costs

Automation setup fee: S$5,000 to S$15,000
Monthly retainer: S$200 to S$500 per month

What it replaces

HR Policy Chatbot replaces staff asking the boss instead of checking the policy doc.
For scale, front desk receptionist salary runs S$2,400 to S$2,800 per month.

Which Singapore rules apply

PDPA enforcement in practice. Recent PDPC fines on smaller companies run S$3,000 to S$17,500. The 10% of turnover penalty cap applies only above S$10M turnover. The Data Protection Essentials programme subsidises a setup plus one-year retainer offer.
Do Not Call rules for WhatsApp marketing. The Do Not Call registry covers WhatsApp marketing to Singapore numbers. Consent is required before sending marketing messages on push channels.
MOH advertising rules for licensed clinics. Under the Healthcare Services (Advertisement) Regulations 2021, a licensed clinic cannot send marketing by WhatsApp, SMS, or Messenger without prior written consent, and adverts cannot carry discounts, promotions, or urgency. Soliciting patient reviews is effectively barred for doctors.

Why physiotherapy clinics need this

WhatsApp front desk overload
After hours appointment enquiries
Asking patients for reviews

How it works

Runs on n8n, Telegram bot, Claude API, Google Docs.
Staff ask a Telegram bot questions like remaining MC or dental claim limits, and it answers from the company HR policy document.

Questions Singapore owners ask

Can I use a government grant to pay for this?

Usually not, and we will tell you straight. Most custom automation work is not grant subsidised. The Productivity Solutions Grant (PSG) only funds pre-approved packaged solutions, and a custom build like this is not one of them. The Enterprise Development Grant (EDG) can fit larger qualifying projects, but only with EnterpriseSG approval, and it rarely fits work at this size. From the second half of 2026 these schemes consolidate into a single EDGE grant. If a project does qualify, we will say so and help you apply. If it does not, we will not pretend otherwise.

Will I pay GST on the project?

It depends on the vendor. A vendor that is not GST-registered adds no GST. A GST-registered vendor adds 9%; a GST-registered client claims that back from IRAS, while a non-registered client absorbs it.

How is pricing structured?

A one-time setup fee plus a monthly retainer. The retainer covers ongoing data pulls, template tweaks, and new conditions as the business changes.