Email Triage for E-commerce

Stop reading and sorting your shared inbox by hand. This system watches the inbox, classifies each email by type, drafts a reply for your team to review, and flags urgent ones in Telegram. Built for e-commerce in Singapore, with setup from S$5,000 to S$15,000 in our documented SME pricing bands.

What it costs

Automation setup fee: S$5,000 to S$15,000
Monthly retainer: S$200 to S$500 per month
For comparison, self-serve whatsapp AI platforms: S$80 to S$270 per month (SleekFlow, WATI, and respond.io self-serve AI agents.)

What it replaces

Email Triage replaces reading and sorting a shared inbox by hand.
For scale, front desk receptionist salary runs S$2,400 to S$2,800 per month.

Which Singapore rules apply

PDPA enforcement in practice. Recent PDPC fines on smaller companies run S$3,000 to S$17,500. The 10% of turnover penalty cap applies only above S$10M turnover. The Data Protection Essentials programme subsidises a setup plus one-year retainer offer.
Do Not Call rules for WhatsApp marketing. The Do Not Call registry covers WhatsApp marketing to Singapore numbers. Consent is required before sending marketing messages on push channels.

Why e-commerce need this

Order status emails
Repetitive customer questions
Collecting reviews after delivery

How it works

Runs on n8n, Gmail API, Claude API, Telegram.
Watches a shared inbox, classifies each email by type, drafts a reply for the team to review, and flags urgent ones in Telegram.

Questions Singapore owners ask

Can I use a government grant to pay for this?

Usually not, and we will tell you straight. Most custom automation work is not grant subsidised. The Productivity Solutions Grant (PSG) only funds pre-approved packaged solutions, and a custom build like this is not one of them. The Enterprise Development Grant (EDG) can fit larger qualifying projects, but only with EnterpriseSG approval, and it rarely fits work at this size. From the second half of 2026 these schemes consolidate into a single EDGE grant. If a project does qualify, we will say so and help you apply. If it does not, we will not pretend otherwise.

Will I pay GST on the project?

It depends on the vendor. A vendor that is not GST-registered adds no GST. A GST-registered vendor adds 9%; a GST-registered client claims that back from IRAS, while a non-registered client absorbs it.

How is pricing structured?

A one-time setup fee plus a monthly retainer. The retainer covers ongoing data pulls, template tweaks, and new conditions as the business changes.