AI Automations for E-commerce in Singapore

Singapore e-commerce teams lose hours on order status emails, repetitive customer questions, and chasing reviews after delivery. We build automations that handle the work for you: Google review auto-responses, review request automation, and WhatsApp and Telegram auto-replies. Pricing sits in our documented Singapore SME bands, all in SGD.

Where e-commerce lose time

Order status emails
Repetitive customer questions
Collecting reviews after delivery

Automations that fit

Google Review Auto-Responses: Monitors new Google reviews and drafts a professional reply, thanking positive reviewers and addressing negative ones, sent to the owner to approve before posting.
Review Request Automation: After a transaction or completed service, sends the customer a personalized message asking for a Google review, with a direct link.
WhatsApp and Telegram Auto-Replies: A bot answers common customer questions on hours, pricing, and availability from a knowledge base, and routes complex questions to a human.
Email Triage and Auto-Draft Replies: Watches a shared inbox, classifies each email by type, drafts a reply for the team to review, and flags urgent ones in Telegram.
HR Policy Chatbot: Staff ask a Telegram bot questions like remaining MC or dental claim limits, and it answers from the company HR policy document.

What it costs

Automation setup fee: S$5,000 to S$15,000
Monthly retainer: S$200 to S$500 per month

Which Singapore rules apply

PDPA enforcement in practice. Recent PDPC fines on smaller companies run S$3,000 to S$17,500. The 10% of turnover penalty cap applies only above S$10M turnover. The Data Protection Essentials programme subsidises a setup plus one-year retainer offer.
Do Not Call rules for WhatsApp marketing. The Do Not Call registry covers WhatsApp marketing to Singapore numbers. Consent is required before sending marketing messages on push channels.
GST InvoiceNow timeline. The GST InvoiceNow requirement applies only to GST-registered businesses, phased in waves from April 2028 to April 2031. Free InvoiceNow-ready solutions run until March 2031, with a transitional grant of up to S$1,000.

Questions Singapore owners ask

Can I use a government grant to pay for this?

Usually not, and we will tell you straight. Most custom automation work is not grant subsidised. The Productivity Solutions Grant (PSG) only funds pre-approved packaged solutions, and a custom build like this is not one of them. The Enterprise Development Grant (EDG) can fit larger qualifying projects, but only with EnterpriseSG approval, and it rarely fits work at this size. From the second half of 2026 these schemes consolidate into a single EDGE grant. If a project does qualify, we will say so and help you apply. If it does not, we will not pretend otherwise.

Is my business data safe?

Automations run on your own Google, Xero, and messaging accounts. No personal data is kept in logs or prompts beyond what a task needs, in line with the Personal Data Protection Act (PDPA).

How is pricing structured?